Terms of Service

1. What SmartBill is

SmartBill is billing software for restaurants, built and operated by Tazlo Technologies. It helps you take orders, print bills, send receipts on WhatsApp, manage your menu and inventory, and see reports about your business. SmartBill is a software service — we are not a party to any sale between you and your customers.

2. Pricing — pay per bill

SmartBill has no monthly subscription. You pay per bill using credits:

• 1 credit = 1 bill = ₹3. Every bill you generate uses one credit from your wallet.
• You buy credits in packs. Larger packs cost less per bill (as low as ₹2.10 per bill) — see the pricing page for the current packs.
• Every new restaurant gets 50 free trial credits when it signs up. No card is needed to start.
• Credits never expire.
• When your wallet reaches 0 credits, billing is paused until you buy more credits.
• High-volume restaurants: if you generate a very large number of bills, contact us for a custom or unlimited billing plan at an agreed monthly price. Any such plan is confirmed in writing between you and Tazlo.

We may change pack prices from time to time. A price change never affects credits you have already bought.

3. Refunds

• Credits that have been used are not refundable. Once a credit has been spent on a bill, it cannot be returned.
• Refunds for unused credits may be given at our discretion. Contact us and we will review your request.

4. Your data belongs to you

Your restaurant's data — your menu, bills, customers, and reports — belongs to you. We process this data only to provide the service to you (for example, to generate your bills, send WhatsApp receipts, and build your reports). See our Privacy Policy for details on how we handle data.

5. Service is provided "as is"

We work hard to keep SmartBill fast and available, but we provide the service "as is", without warranties of any kind. We are not liable for business losses — such as lost sales or lost profits — caused by downtime, errors, or interruptions of the service. Our total liability to you is limited to the amount you paid us for unused credits.

6. GST and taxes are your responsibility

SmartBill helps you generate GST-ready bills and reports, but you are responsible for the accuracy of your own tax settings (like GST rates on menu items) and for filing your GST returns correctly and on time. SmartBill is a tool, not a tax advisor.

7. Fair use and suspension

We may suspend or close accounts that misuse the service — for example, using it for anything illegal, trying to break or overload the system, abusing WhatsApp messaging, or attempting to access another restaurant's data. Where reasonable, we will contact you before suspending your account.

8. Changes to these terms

We may update these terms from time to time. If we make an important change, we will let you know — for example, with a notice inside the app. Continuing to use SmartBill after a change means you accept the updated terms.

9. Governing law

These terms are governed by the laws of India. Any dispute will be handled by the courts of India.

10. Contact us

SmartBill is operated by Tazlo Technologies. Questions about these terms? Email us at contact@tazlo.in or visit tazlo.in.